Terms & Conditions & FAQs

Terms & conditions

1. Booking & Membership

All bookings secure your child’s place in a small, structured group session each week
Sessions are intentionally capped to ensure high-quality, personalised support
Monthly memberships guarantee your child’s ongoing place within their allocated session

2. Payments

All sessions must be paid in advance via ClassForKids
Monthly membership fees are non-refundable once paid, except in exceptional circumstances at our discretion
Your booking secures your place, not individual attendance

3. Cancellations & Notice Period

A minimum of 4 weeks’ written notice is required to cancel your child’s place
Notice must be submitted via email to: Marc@beyondthegame.uk
If notice is not provided, payments will continue during the notice period

4. Missed Sessions

Missed sessions are not refundable or transferable
In certain circumstances, we may offer flexibility where possible, but this is not guaranteed
Your membership secures your place, regardless of attendance

5. SEND Support & Individual Needs

Beyond The Game specialises in supporting children with additional needs
We aim to provide a safe, inclusive and supportive environment for all children
If your child is struggling at any stage, please contact us — we will always do our best to adapt and support where possible

6. Behaviour Expectations

We understand that all children have different needs, behaviours and ways of engaging
However, we reserve the right to remove a child from a session if behaviour presents a risk to themselves, other children, or staff
Any concerns will always be discussed with parents first, with a supportive and collaborative approach

7. Parent Responsibility

Parents/guardians must ensure their child is registered with accurate medical and contact information via our parent intake form before they attend any session.
Children remain the responsibility of the parent/guardian until handed over to the coach at the start of the session
Parents are more than welcome to stay and support, however if parents do decide not to, prompt collection at the end of sessions is required

8. Health & Safety

All sessions are delivered in secure environments by DBS-checked staff
Please inform us of any medical conditions, additional needs, or changes that may affect your child’s participation

9. Weather & Cancellations by Us

Sessions will go ahead in most weather conditions unless deemed unsafe
If a session is cancelled by us, a replacement session or credit will be offered where possible

10. Communication

We aim to maintain open and supportive communication with all families
If you have any concerns, questions, or feedback, please contact:
Marc@beyondthegame.uk

11. Commitment to Families

At Beyond The Game, we are committed to creating a positive, inclusive experience for every child.

If at any point you feel your child needs additional support, adjustments, or a different approach, please reach out. We will always do our best to work with you and your child to ensure they feel safe, supported and valued.

Frequently asked questions

1. Who are Beyond The Game sessions for?

Our sessions are designed for children who love football but may struggle in traditional team environments. This includes children with SEND, anxiety, low confidence, or those who benefit from smaller, calmer, more supportive sessions.

2. Does my child need a diagnosis to attend?

No. A formal diagnosis is not required. We welcome children at all stages of their journey, including those awaiting assessment or who simply need a more understanding environment.

3. How big are the groups?

Group sizes are kept intentionally small to ensure each child receives the support and attention they need. Sessions are capped, with some children supported 1:1 or in very small groups depending on their needs.

4. Is it competitive football?

No. Our focus is on confidence, enjoyment, and development. While football skills are taught, sessions are structured to be calm, supportive, and pressure-free, allowing children to progress at their own pace.

5. What if my child is anxious or shy?

That’s completely okay. Many of the children we work with are anxious or shy when they first join. We allow children to settle in their own time, offering reassurance, routine, and encouragement without pressure.

6. What qualifications do you hold?

Sessions are delivered by a fully qualified coach who is FA trained, safeguarding certified, first-aid trained, DBS checked, and fully insured.

7. Do you offer trials?

Yes. We offer free trial sessions so your child can experience the environment with no pressure or commitment before signing up.

8. How do payments work?

Sessions run on a monthly subscription model, which secures your child’s place and allows for consistent support and progress tracking.

9. Do you provide progress updates?

Yes. We regularly track each child’s development across key areas such as confidence, communication, focus, and emotional regulation, and share updates with parents.

10. Can parents stay and watch?

Parents are welcome to stay nearby if their child needs reassurance. As confidence grows, many children become comfortable taking part independently.

11. Where do sessions take place?

Sessions take place at approved outdoor and sports facilities across Greater Manchester. Exact locations are shared once a place is secured.

12. What if we cant make a session due to unforeseen circumstances?

If for whatever reason you cannot attend one particular session, you can drop into the next available session (Each age category has 2 sessions running per week) We understand that with children who have additional needs, it is crucial we allow this degree of flexibility.

13. How do I sign up?

You can register interest via the website, and we’ll be in touch to arrange a trial and discuss the best option for your child.